Registration

Do I have to register to place an order?

  • It is not required to register when you shop with us, however we highly recommend it. You do have the option to checkout as a guest.

What are the benefits of registering?

  • Registering gives you the ability to place orders without having to re-enter your information such as shipping and billing address and other detail information every time you shop with us.
  • Access to your order history and status.
  • View tracking information.
  • Receive exclusive discounts/promo and special offers.

Placing An Order

How safe is it to order from your site?

  • It is completely safe to place your online order with us. We use one of the most secure online ordering system, which is constantly updated. We also utilize secure socket layer (SSL) technology, which any personal information obtained through Shoe Limitless is private and maintained in a secure and protected environment and will never be released to any unaffiliated third parties.

Change or Cancel An Order

Can I change or cancel my order?

  • Yes, you can cancel an order within 24 hours of your order being placed as order are usually shipped within 1-3 business days (excluding weekends and holidays). To cancel your order please email orders@shoelimitless.com and provide your order ID number. If the order has not been shipped a full refund will be given.  If an order has been shipped please refer to our Return Info page for information.

Order Status

I didn't receive an order confirmation or shipping confirmation email. Is there something I should I do?

  • It is very possible that our email may have been routed to your spam/junk folder or we may have an incorrect email address. Please check your spam/junk email folder to ensure our email confirmation did not end up in this folder. If you have confirmed that the email is not in the spam/junk folder or the email address you provided is correct please email us at customercare@shoelimitless.com and we will resend you the email confirmation.

What is the status of my order?

  • You can check the status of your order by logging in to your account, if one was created, under the "Log In" link located at the top of the page. Once an order has been fulfilled and shipped an email is sent with shipping tracking information. Generally orders are shipped 1-3 business days.

Shipping

What are your shipping rates?

  • Shoe Limitless offers shipping through USPS at a flat rate of $6.95 within the continental U.S. (48 contiguous states) and $9.95 for shipping to Alaska, Hawaii, U.S. territories and APO/FPO addresses.

Do you offer international shipping?

  • Shoe Limitless offer international shipping through USPS International shipping. Shipping rates are calculated at checkout.

How long will it take for my package to be delivered?

  • For U.S. domestic destinations packages generally arrives within 2-3 business days via USPS Priority Mail.
  • For International destinations packages generally arrives within 6-10 business days via USPS International Priority Mail.

Incorrect/Defective Item

I received an incorrect item in my order. What should I do?

  • Customer satisfaction is our top priority. We will work diligently to resolve any issues you may encounter. Please email us at customercare@shoelimitless.com with your order number and provide us with the item name and number you received. We will take all necessary steps in resolving this issue as quickly as possible. Please note request of pictures may be requested in some instances. 

I received a defective item.

  • Customer satisfaction is our top priority. We will work diligently to resolve any issues you may encounter. If you discover a defect, please email us at customercare@shoelimitless.com with your order number, the description of the defect and a clear picture. We will get back to you within 1-2 business day.