At Shoe Limitless, we strive to provide our shoe dolls the greatest shopping experience for shoes and accessories. If for some reason your are unhappy with your order, you can return your item for a refund or exchange within 10 days of RECEIPT. Returned package must be postmarked within the 10 days of receipt.
We will gladly accept returns and refund FULL PRICED items as long as the item(s) are in NEW, UNWORN, UNALTERED, UNWASHED and in its original packaging (including invoice). Original shipping charges are not refundable and the customer is responsible for all cost associated with returning your item(s). We recommend shipping your item(s) with a tracking number to so that you know your item has been received by us. Item(s) received that do not meet the return policy will be returned to the customer address on the order. If an item is approved, a refund will be issued in the form of original payment within 10 business days after receipt of your return item(s). An email confirmation will be sent once we receive the item and when your refund has been processed. Please note your refund may appear on your account a few days after processing depending on your bank.
Please proceed to our Returns Portal page to begin the return process,here.
We will try our best to fulfill customers with an exchange of any item(s) including "FINAL SALE ITEMS" that is NEW, UNWORN, UNALTERED, UNWASHED of the exact item in another size. However, if we are not be able to fulfill your exchange request for another size, customers may choose another item of same value or a refund will be issued excluding "FINAL SALE ITEMS". Item(s) marked as "FINAL SALE ITEMS" can only exchange of same value (including discount code of original order). If the item(s) are marked as "FINAL SALE ITEMS" and a customer request to exchange for an item of more value please call our customer care department at (888) 609-0003 to speak to a representative. For exchange item(s), customers are responsible for shipping the item(s) to us but will not be charged shipping for the new exchanged item(s). If a customer would like to make an exchange, we recommend contacting our customer care department to request to put the item(s) on hold first as this will ensure the item(s) is available to you and not sold out before your return has been received by us.
FINAL SALE ITEMS
Item(s) marked as "FINAL SALE" may not be returned for a refund.
DEFECTIVE AND INCORRECT ITEMS
If a customer receive an item and find to be defective, damaged, or incorrect please email us at firstname.lastname@example.org with your order number, item name and the wrong size and/or item received. Item(s) being reported as damaged will require a picture to be included in the email.
An order that is refused will be charged the original shipping plus the return shipping it takes for the package to be returned to our facility.